Case studies
Circuits that held up in production
Anonymised stories from our Vancouver generative-AI studio. Metrics describe past client work — not promises for your organization.
SKU description content generation system
Problem: Merchandising team drowning in manual product copy for a growing catalogue — inconsistent tone, missed deadlines.
Approach: Gen-AI prototype pulling specs via retrieval knowledge base, brand guardrails enforcing tone constraints, content generation system outputting drafts to a review queue in their PIM.
Shipped: Production deployment with agent orchestration routing high-risk categories to senior editors. Model evaluation tracked acceptance rate weekly.
Human loop: No copy published without merchandiser approval. Past project improved throughput — your results depend on spec quality and review bandwidth.
Support automation with conversational AI
A national SaaS company wanted support automation for tier-1 tickets — not a bot that argued with customers. We wired conversational AI to their help centre retrieval knowledge base, with confidence scoring and seamless handoff to agents. Workflow wiring connected Slack alerts for trending failure modes. Guardrails and evals ran before launch; MLOps monitoring continued under retainer. Humans on the loop for billing, security and account deletion requests. Illustrative past metrics showed faster first-response drafts — not guaranteed ROI.
Proposal drafting automation circuit
An Alberta professional services firm spent senior hours assembling proposal sections from past engagements. We mapped the node-to-node flow: intake form → retrieval over anonymised past proposals → generative-AI draft sections → partner review → export to Word. PIPEDA-compliant data privacy controls limited retrieval to authorized matter types. The automation circuit saved partner time in past deployment while keeping final sign-off entirely human. Proof of concept took five weeks; production wiring added API integration to their CRM.
Referral intake workflow wiring
A BC healthcare admin team processed referral faxes into structured records — slow, error-prone, backlog growing. We built workflow automation with document extraction, field validation and escalation queues. Generative AI summarized clinical notes for admin review only; no diagnostic claims. Production deployment included strict guardrails, audit logs and humans on the loop for every record submitted to their scheduling system. Dependable automation here meant conservative design, not flashy autonomy.
Across these engagements, common threads emerge: retrieval quality before prompt tuning, explicit review gates before customer-facing output, and MLOps discipline after launch. Synth Circuit is a Vancouver generative-AI studio — outcomes in your organization will depend on data quality, project scope and how actively your team adopts the wired workflow.
Case metrics are illustrative. Synth Circuit does not guarantee accuracy, savings or ROI.